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Logitech Sync Plus Service Description
How it Works
Logitech Sync Plus service is provided on a room-by-room basis enabling Customers to cover as many or as few Rooms as they prefer, according to their unique business needs. Individual Sync Plus licenses are required for each Room for which Sync Plus service is required.
Upon purchase of one or more Sync Plus licenses, the Customer will receive from Logitech an invitation to access their account in Logitech Service Portal. Customer can delegate access to the Logitech Service Portal to one or more individuals as they choose, including third party service providers. Logitech may impose reasonable limits on the number of individual users registered for Logitech Service Portal access for each Customer account. More information on Logitech Select can be found by clicking here.
Assignment of Sync Plus licenses to individual Rooms is managed within the Logitech Service Portal and is required to receive service for a given Sync Plus License.
Within the Logitech Service Portal, the availability of rooms to which to assign Sync Plus licenses is based on the rooms defined within the associated Logitech Sync account(s) for that customer.
Sync Plus service is provided as per the term purchased (1yr) and does not extend beyond the purchased term nor automatically renew upon expiration of service term. Ongoing service per room requires ‘repurchase’ and assignment of licenses as needed.
Post-purchase, commencement of the Sync Plus service term will begin at the earlier of the first license assignment from an order to a specified room within the Logitech Service Portal or 60 days from the purchase if no licenses have yet been assigned.
What’s included
Sync Insights
Within the Logitech Sync device management portal, Insights reports real-time and historical usage and occupancy for meeting rooms and Logitech devices.
Sync Insights are available for all rooms to which an active Sync Plus license is assigned. Removal of the Sync Plus license from a room (such as when the license expires or is transferred to a different room, etc) will disable access to Insights for that room until an active Sync Plus license is (re)assigned to that room.
Assignment of Sync Plus Licenses to individual rooms is managed in the Logitech Service Portal.
Sync Alerts
Within the Logitech Sync device management portal, real-time alerts for a variety of room and device statuses are possible via email and/or integration with ServiceNow. In the case of ServiceNow, Customer is responsible for maintaining active licenses to the ServiceNow platform and for the creation and maintenance of related workflows.
Sync Alerts are available for all rooms to which an active Sync Plus license is assigned. Removal of the Sync Plus license from a room (such as when the license expires or is transferred to a different room, etc) will disable access to Sync Alerts for that room until an active Sync Plus license is (re)assigned to that room.
Assignment of Sync Plus Licenses to individual rooms is managed in the Logitech Service Portal.
