As 2024 comes to a close, we want to highlight the enhancements we've made to Sync throughout the year. As always, we continue to enhance and expand Sync to bring you the best possible experience when using Logitech equipment. Let’s take a closer look at what we did this year.
Remote UI Access
This spring, we launched Remote UI Access, an instant customer favorite. Remote UI Access lets you view and interact with in-room CollabOS networked devices from a web browser.
With Remote UI Access, you can remotely provision new devices, adjust settings, assist with starting calls, troubleshoot issues, or verify that everything is functioning correctly. This feature saves time and gives you greater flexibility and control no matter where you are.
Remote UI Access is available for network-connected Logitech CollabOS devices with a Select or Essential plan, part of Logitech Services. Designed with security in mind, connections are made via Local Network Access (LNA), ensuring your video data never leaves your network.
Room Booking
In May 2023, we introduced Desk Booking and flex desk management within Sync. This year, we expanded our Space Management portfolio with Logitech Room Booking—our native room booking service designed to integrate seamlessly with Tap Scheduler.
Room Booking lets users reserve rooms directly through their calendars, working seamlessly with Tap Scheduler to streamline the process. The Tap Scheduler screen displays color-coded indicators—free, booked, or upcoming—to depict room status and prevent scheduling conflicts. Users can also make ad hoc bookings or update existing reservations directly on the scheduler for added convenience.
Let’s explore a few new features we added to Room Booking this year, making it even more powerful. All Room Booking features are available with a Select or Essential service plan.
Auto Book & Auto Release
We introduced two new automation features, Auto Book and Auto Release, to streamline the reservation process and ensure room availability is always accurately represented.
Auto Book and Auto Release streamline room management by creating or canceling reservations based on room occupancy. Sensors in our Rally Bar and Rally Bar Mini cameras detect whether a room is in use and automatically update reservations accordingly. These updates are reflected on the Tap Scheduler outside the room and the room calendar, ensuring the space can't be double-booked while it's in use. The system also accounts for scenarios like early departures, no-shows, and unattended recurring meetings, keeping scheduling efficient and accurate.
Even better, Auto Book & Release is compatible with a variety of service providers beyond Logitech Room Booking. Explore this article to learn more about how this feature works.
Logitech View
Booking spaces is one thing, but finding the spaces you have booked can be tricky - especially in larger offices. That’s why we have included maps in our portfolio. Since the introduction of Desk Booking, maps have been available in the Tune App, and with Logitech Room Booking on Tap Scheduler. During the fall we released the beta of Logitech View, extending the maps to large touchscreens, enabling employees to find available spaces, book them, and locate coworkers from a single, interactive display.
Logitech View runs on RoomMate and, like Auto Book and Release, is compatible with service providers beyond Logitech Room Booking. Built entirely within Sync, it’s easy to get started—especially for existing users. For a detailed look at how Logitech View works, be sure to check out our article.
Dedicated Microsoft Teams Update Channel
Sync Update Channels lets you ensure devices receive the right updates at the right time. This year, we introduced a new update channel specifically for Microsoft Teams on Android-certified CollabOS releases, keeping your devices compliant and up-to-date with Microsoft’s certified versions. You can find the channel under “Settings” > “Update Channels” in the Sync portal.
Group Provisioning Codes
Provisioning devices in Sync just got even simpler. With group provisioning codes, you can onboard multiple devices at once using a single code, eliminating the need to provision devices individually. This streamlines the process, saving time and reducing complexity.
Room Tags
Sync now has Tags, enabling teams to label rooms for improved filtering and management. Tags can be added or removed directly from the inventory view, allowing admins to customize how rooms are categorized and viewed.
Product Hub Now Includes Support Articles
Late this year, we gave our B2B support a new home in the Sync Hub. Logitech Product Hub consolidates support resources, providing a streamlined experience by keeping all manuals, articles, and guides in one place. The new, simplified pathways will make it easy to find the resources you’re looking for.
Bonus: Logitech Essential Trial
It’s not only Sync that’s growing. We also expanded our service portfolio with Logitech Essential, a service plan that includes all advanced and premium Sync features such as Room Booking, Maps, Alerts, Remote UI, and Insights. To give new (and existing) users a pre-taste of what Essential can offer, it’s now possible to start a 90-day free trial directly through Sync. The trial is available for any Sync users who hasn’t yet purchased any Logitech Services licenses.
It’s safe to say that our engineering teams have been hard at work, and we have more exciting features in store this coming year, so stay tuned. Be sure to keep an eye on Product Hub to keep up to date on the latest and greatest from us. You can always find the latest updates and release history in our Release Notes.
Finally, thank you for being with us this year! We look forward to having you with us in the next.