AudioCodes SmartTAP Call Recording

AudioCodes SmartTAP Call Recording

AudioCodes SmartTAP Call Recording is an enterprise-wide compliance and liability recorder supporting Skype for Business. Though most recorders in the market focus on Contact Center features, SmartTAP is deployed across the enterprise to capture calls, either on-demand or, in some cases, full time, when calls about compliance and liability occur more frequently. With an integral Skype for Business recording toolbar, enterprise users can record with SmartTAP anywhere and any time they are on Skype for Business calls. SmartTAP can initially be deployed on a small scale and be scaled up to support many thousands of users using the product’s linear scalability feature.

Features

• Simple, easy-to-use centralized web-based management interface
• Convenient Full Time or Record on Demand or Save on Demand options
• Customizable Call Recording Announcements
• Maintains all Skype for Business Calls within the Enterprise infrastructure
• Embedded Skype for Business Client Toolbar
• Pause & Resume recording for PCI Compliance
• Robust Search and Playback allowing users to search, retrieve, download and email recordings
• Distributed solution with branch survivability. Continue to record when WAN is down
• Quality management with customizable and user definable evaluation forms and reports
• Robust security with definable granular user security profiles
• TDM and IP system integrations support hybrid communications environments
• Support for industry-leading telephony systems such as Microsoft UC, Cisco, Avaya, Allworx, Shoretel and others

Benefits

• Recording solution for compliance, liability, quality assurance, security and sales verification
• Software based licensing for simple deployment and easy upgrades
• Easily record anyone in the Enterprise including mobile or remote
• Fully passive recording solution – no user interaction required
• Powerful, intuitive management system simplifies recording and retrieval operations
• Can be hosted on AudioCodes Mediant hardware platform reducing hardware costs and footprint
• Widely deployed solution with successful 3rd party telephony solutions integration

AudioCodes CloudBond 365 Deployment

AudioCodes CloudBond 365 Deployment Scenarios

AudioCodes’ CloudBond 365 is a versatile appliance. Here are the most common migration use cases for Cloud PBX, leveraging CloudBond 365:

Single Site/HQ

From SMB up to 5,000 enterprise users, CloudBond 365 can be deployed as the main Skype for Business voice infrastructure, connecting to Office 365 or in a standalone mode. Leveraging the native capabilities of the Skype for Business server, CloudBond 365 can also be deployed in disaster recovery (all models) or full high availability modalities (CloudBond 365 Pro Box and Enterprise Box Editions only).

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Branch Sites

Providing full survivability and local PSTN termination, CloudBond 365 is an ideal solution for obtaining maximum communications performance for remote branches. Whether it is connected to the main HQ Skype for Business server deployment or a partner-hosted platform, branch users can enjoy uninterrupted optimal service for all communications modalities, even in the case of a WAN failure.

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Cloud PBX: Local PSTN Connectivity Hybrid Scenario

CloudBond 365 provides connectivity to the cloud on the one hand and to the PSTN on the other. It facilitates a simple migration with a hybrid approach, starting with only some users registered to the cloud and others registered to the on-premises CloudBond 365. CloudBond 365 can support the hybrid Cloud PBX – local PSTN connectivity scenario in a variety of ways including:

• A greenfield deployment in which there was no prior implementation of a Lync/Skype for Business infrastructure and the company wants to migrate some, but not all of its users to the cloud
• A full cloud deployment for headquarters users while remote branches use the local PSTN
• An existing Lync/Skype for Business infrastructure where the customer may want to leave office users homed in the on-premises infrastructure for full PSTN and PBX capabilities but may also want to migrate information workers to Cloud PBX

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CloudBond 365 Benefits and Features

• Enables the migration to Skype for Business enterprise voice providing the option to have full PBX features or be homed in Cloud PBX
• Offers a complete Skype for Business solution that integrates the connectivity and management tools in one package
• Comes in different box edition sizes, as a virtualized appliance, or as a management pack and can adapt to different architectures and business models
• Delivers special management interfaces for Office 365 and the corporate Active Directory, which automate the Hybrid or Cloud PBX connection
• Supports new user management capability to simplify user policy management
• Offers backup and restore support
• Includes desk phone management capabilities

VoIP Gateway

VoIP Gateway

VoIP Gateway adalah Media yang menghubungkan antara perangkat jaringan berbasis IP baik itu SIP Server / IP PABX atau pun TDM PABX dengan jaringan PSTN.

Berikut contoh gambar media gateway yang berhubungan dengan Skype For Business, IP PBX, TDM PBX dengan jaringan PSTN, seperti gambar dibawah ini


Berikut contoh gambar implementasi VoIP Gateway pada jaringan WAN.
Dimana Media Gateway / VoIP Gateway berkomunikasi antar kantor pusat dan kantor cabang.
Jika akan menghubungi kantor cabang ke kantor pusat atau sebaiknya cukup dial extentionnya saja.
Dalam hal ini perusahan akan menghemat biaya operasional perusahaan terutama komunikasi.

AudioCodes Session Experience Manager (SEM) for Skype for Business

AudioCodes Session Experience Manager (SEM) for Skype for Business is an intelligent analysis tool designed to quickly detect, monitor and analyze the quality of Voice over IP calls within a Microsoft Skype for Business environment. It remediates real-time problems over a VoIP ecosystem comprising of Skype for Business and AudioCodes’ One Voice integrated solution.

Expanding on the ability to detect and correct all voice calls going through AudioCodes One Voice for Skype for Business offering (SBCs, Gateways, and IP Phones), the SEM now has visibility on all voice calls within the Microsoft Skype for Business environment, including Skype for Business to Skype for Business, Skype for Business to Federated, Skype for Business to remote workers, Skype for Business to Gateway/SBC, Skype for Business to mediation server.

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Skype for Business administrators have a network view which can show information about any call, originating internally or externally, in real time. SEM’s intuitive GUI offers a very fast drill down capability from the network view to specific calls anywhere on the network. Additionally, the capability for conducting an easy Root Cause Analysis for troubleshooting calls between the different Skype for Business servers (mediation, edge, etc.), provides administrators with the ability to pinpoint the precise location of the problem within the Microsoft Skype for Business environment. SEM provides alarms in real time which can be propagated via a variety of interfaces such as SNMP, email and SMS.

Features

• SEM monitors and analyzes both Skype for Business and Audiocodes’ components as a complete solution
• Probe-less software architecture. No need for additional hardware probes to monitor the full Skype for Business ecosystem
• Encapsulate multiple Skype for Business front-end server voice traffic monitoring into a single view
• SEM integrates with Audiocodes’ EMS to resolve detected problems
• SEM for Skype for Business is part of AudioCodes comprehensive Microsoft Skype for Business portfolio providing a “one-stop-shop”
• Active probes for pre/post deployment assessments can be added
• Real time NOC and detailed calls statistics
• Comprehensive user experience with easy drill down from network view to calls information details
• Provides alarms on quality degradation as well as call control problems in real time

Benefits

• Monitors and analyzes both Skype for Business and AudioCodes components as a complete solution
• Probe-less s/w architecture. No need for additional h/w probes to monitor the full Skype for Business eco system
• Integrates with AudioCodes’ EMS to resolve detected problems
• Single vendor for all voice related expertise
• Real time detailed call statistics
• Multi-site network topology view
• Comprehensive user experience with easy drill down from network view to call information details
• Provides alarms on quality degradation in real time
• Active probes for pre/post deployment assessments can be added

AudioCodes MediaPack 1xx Analog Media Gateways

AudioCodes MediaPack 1xx Analog Media Gateways

AudioCodes MediaPack 1xx series of Analog VoIP Gateways are cost-effective, stand-alone VoIP gateways that provide superior voice technology for connecting legacy telephones, fax machines and PBX systems with IP telephony networks and IP-based PBX systems. The MediaPack 1xx series gateways support a wide variety of service provider and enterprise applications:

• Service providers can use MediaPack gateways to connect Multi-Tenant Units (MTUs), IP Centrex subscribers, payphones, and rural users over wireless and satellite links
• Enterprises can use MediaPack gateways to connect their legacy PBX systems over an IP infrastructure. In addition, in IP Centrex and central IP-PBX applications, MediaPack enhances remote location availability and provides Stand Alone Survivability (SAS) when there is no IP connection between branch locations and a central SIP server, SIP proxy or central IP-PBX

AudioCodes MediaPack 1xx gateways are fully interoperable with leading softswitches, SIP servers

Features AudioCodes MediaPack 1xx

• Support for 2 to 24 analog ports
• T.38 fax compliant
• Rich subscriber feature set: 3-way conference with local mixing, call pickup, hunt groups, call forwarding, call hold and call transfer
• Echo cancellation, jitter buffer, voice activity detection (VAD) and comfort noise generation (CNG)
• Complies with MGCP, MEGACO and SIP control protocols

Benefits AudioCodes MediaPack 1xx

• Leverage investment in existing analog telephone, modem, and fax systems – easing VoIP migration
• Lifeline for fallback to PSTN for E911 (Emergency number PSTN breakthrough) or upon network/power failure (FXO and/or FXS configurations)
• Standalone Survivability (SAS) keeps your business running in the event of a network failure

Specifications AudioCodes MediaPack 1xx

	MP-112	MP-114 & MP-118	MP-124D
Voice Ports	2	4/8	24
Telephone Interfaces	FXS, RJ11	FXS, FXO, or mixed FXS/FXO, RJ11	FXS, 50-pin Telco
Lifeline for E911 and network failures	-	Supported	-
Network Interface	10/100 BASE-TX, RJ45

AudioCodes 420HD SIP IP Phone

AudioCodes 420HD SIP IP Phone

The AudioCodes 400HD series of IP Phones includes a range of easy-to-use, feature-rich products for the service provider hosted services, enterprise IP telephony and contact center markets. Based on the same advanced, field-proven underlying technology as our other VoIP products, AudioCodes high quality IP phones enable systems integrators and end-customers to build end-to-end VoIP solutions.

Managed IP Phones solution

AudioCodes IP phones can be offered as part of our of Managed IP Phones solution which defines the IP phone as an IT-managed entity and delivers unique and complete life-cycle management of end-user desktop devices

AudioCodes 420HD SIP IP Phone is a high-definition IP phone, offering cutting-edge technology, high voice quality and a sleek and modern design, all at an affordable price.

• 2 line, 2 concurrent calls per line
• Graphic multi-lingual LCD (128 X 48)
• 4 programmable soft keys

400HD SIP IP Phone Series Shared Features

• High voice quality
• Full duplex speaker phone
• Robust security mechanisms
• PoE
• Out of the box global redirection server support
• Multi-language user interface
• Centralized management with AudioCodes

SOHO Routers

SOHO Routers

All-in-One SOHO routers with Access, Data and Voice support

AudioCodes’ family of SOHO Routers offers service providers a range of all-in-one SOHO and small businesses routers combining access, data and voice onto a single device. It is perfectly suited for managed data, SIP trunking, hosted PBX, and cloud-based services, and allows service providers to deploy flexible and cost-effective solutions.

Service providers offering hosted PBX or SIP trunking communication services will benefit from AudioCodes’ All-in-One SOHO Routers, with built-in multiple WAN access interfaces, LAN and Wi-Fi connectivity, DECT support, analog phones and fax interfaces and integrated MicroPBX with multi-line and multi-extensions support.

• Cost-effective solution for SOHO, small businesses and branch offices
• Perfectly suited for managed Data, Cloud, SIP trunking and hosted PBX services

Benefits

• Multiple and redundant WAN with VDSL2 / ADSL2+, GbE and 3G/4G support
• 4 Fast/Gigabit Ethernet LAN ports
• Wi-Fi (802.11 b/g/n)
• Advanced routing and security services
• Integrated micro PBX with Auto Attendant, Call routing and dial plans
• Multiple extensions support:
  1. 5 DECT extensions with HD Voice
  2. 2 FXS extensions for analog phones and fax
  3. 10 registered IP Phones

Technical Specifications

	MP-262	MP-263D	MP-264	MP-264D	MP-272
Access	ADSL2+ / VDSL	ADSL2+ / VDSL / GbE	ADSL2+ / VDSL	ADSL2+ / VDSL	GbE
LAN	4 x FE	4 x FE	4 x GE	4 x GE	4 x FE
Wi-FI 802.11 b/g/n
FXS	2	2	2	2	2
DECT Extensions	-	5	-	5	-
USB 2.0 Ports	2	2	2	2	2