AudioCodes Session Experience Manager (SEM) for Skype for Business

AudioCodes Session Experience Manager (SEM) for Skype for Business

AudioCodes Session Experience Manager (SEM) for Skype for Business is an intelligent analysis tool designed to quickly detect, monitor and analyze the quality of Voice over IP calls within a Microsoft Skype for Business environment. It remediates real-time problems over a VoIP ecosystem comprising of Skype for Business and AudioCodes’ One Voice integrated solution.

Expanding on the ability to detect and correct all voice calls going through AudioCodes One Voice for Skype for Business offering (SBCs, Gateways, and IP Phones), the SEM now has visibility on all voice calls within the Microsoft Skype for Business environment, including Skype for Business to Skype for Business, Skype for Business to Federated, Skype for Business to remote workers, Skype for Business to Gateway/SBC, Skype for Business to mediation server.

Skype for Business administrators have a network view which can show information about any call, originating internally or externally, in real time. SEM’s intuitive GUI offers a very fast drill down capability from the network view to specific calls anywhere on the network. Additionally, the capability for conducting an easy Root Cause Analysis for troubleshooting calls between the different Skype for Business servers (mediation, edge, etc.), provides administrators with the ability to pinpoint the precise location of the problem within the Microsoft Skype for Business environment. SEM provides alarms in real time which can be propagated via a variety of interfaces such as SNMP, email and SMS.

Features

• SEM monitors and analyzes both Skype for Business and Audiocodes’ components as a complete solution
• Probe-less software architecture. No need for additional hardware probes to monitor the full Skype for Business ecosystem
• Encapsulate multiple Skype for Business front-end server voice traffic monitoring into a single view
• SEM integrates with Audiocodes’ EMS to resolve detected problems
• SEM for Skype for Business is part of AudioCodes comprehensive Microsoft Skype for Business portfolio providing a “one-stop-shop”
• Active probes for pre/post deployment assessments can be added
• Real time NOC and detailed calls statistics
• Comprehensive user experience with easy drill down from network view to calls information details
• Provides alarms on quality degradation as well as call control problems in real time

Benefits

• Monitors and analyzes both Skype for Business and AudioCodes components as a complete solution
• Probe-less s/w architecture. No need for additional h/w probes to monitor the full Skype for Business eco system
• Integrates with AudioCodes’ EMS to resolve detected problems
• Single vendor for all voice related expertise
• Real time detailed call statistics
• Multi-site network topology view
• Comprehensive user experience with easy drill down from network view to call information details
• Provides alarms on quality degradation in real time
• Active probes for pre/post deployment assessments can be added